Misleading or deceiving the customer is a serious offence: there is fine or imprisonment. But here it is practiced with apparent impunity by a certain service provider or (is it the company) among others. To name one, here Tata Photon + India’s superfast mobile broadband service which as it claimed (written on the box) has a download speed of up to 3.1mbps is a canard. I recently bought one, thinking it would be advantageous than the previous land line connection, but I was wrong. The download speed (Tata photon+) is from a mere some bytes to kilo bytes per second and the pop-up ‘connection was reset’ and if it is the right web-site address ‘server not found’ pops up.
This (reset connection) happens many times in working hours when about to get something after a long wait in front of the computer (because of the slowness). With only two hours of electric at an interval it is making us go mad. The agent in this state must do something to speed it up like they claimed. Installing more towers etc so that the signal will be strong. My brother told me when it first came to this state the signal was strong but as many people started getting connected to it with no increase of towers with relation to the increase in connection the speed has decreased to the minimum, and it is still decreasing with each connection.
I can’t contact companies; if the hindrance is not tackled quickly I’m taking legal action.