IMPHAL, April 24: Telecom Regulatory Authority of India (TRAI) held its first Telecom Consumer Outreach Programme for Manipur at The Classic Hotel, North AOC, Imphal today.
The interactive programme was meant to inform the telecom consumers about their rights and privileges. Large number of telecom consumers, representatives of all Telecom Service Providers of Manipur, students, government officials and consumer advocacy groups, Consumers Forums and NGOs participated in the programme.
A Robert J Ravi, advisor (QoS/TD), TRAI New Delhi, in his keynote address highlighted about the various measures taken up by TRAI in recent times to protect the consumers`™ interest.
He detailed various consumer centric regulations, directions and orders issued by TRAI.
Rupa Pal Choudhury, advisor, Regional Office, Kolkata explained about the roles and function of TRAI and the various initiatives taken by TRAI for the protection of telecom consumers. She also highlighted about TRAI regulations concerning Mobile Number Portability (MNP), Unsolicited Commercial Communications (UCC), Complaint Redressal Mechanism and Value Added Services.
A Robert J Ravi, advisor (QoS/TD), TRAI New Delhi also made a presentation covering the various issues related to consumers of telecom and broadcasting sectors.
The digitization of cable TV network has already been completed in the four metro cities and 38 cities. Manipur has started the process to complete within this current year, and this will be a complete transition to digital cable TV by 2016, he continued.
Such digitization can provide various value added services including broadband for the consumers. The cable operators should have a designated complaint handling and redressal system, he said.